Company contact details
28 Ladeside Road,
Items purchased from the shop will be delivered via standard Royal Mail 2nd class post. Items will typically be despatched within five to seven working days. Any delay to despatch will be communicated promptly.
There may occasionally be slight delays in despatch as stock is replenished/delivered from backorder – we would ask for your patience in such circumstances. We will keep you informed on what is happening with your order.
If you are in a hurry for a particular item, please check with us prior to ordering.
If it is going to be longer than 10 days to 2 weeks to despatch an item, we will email to let you know.
Please note that the ‘Collect’ option for delivery is only available to those who attend Lindsay Johnson’s classes. Local pick up is not available to other areas.
Returns and exchanges
We want you to be satisfied with your purchase. If you are not entirely satisfied, please return the item(s) to the following address within 14 calendar days of receipt of goods for a refund or within 30 calendar days of receipt of goods for an exchange:
28 Ladeside Road,
Please email firstname.lastname@example.org to advise that you are returning the item and the reason for the return.
A postage fee may apply.
Please note that responsibility for the item remains with you until the item is received safely by Cani-Fit.
Items must be in clean, unworn, unused, undamaged condition, with tags still attached and in original packaging (if applicable). Please try any harnesses on when your dog is clean, please test for fit in a clean environment and please wipe off any hair prior to returning. We reserve the right to reject any returns/exchanges that do not meet these conditions.
Please note that sale items cannot be returned and are sold as seen. We will not accept returns for sale items that do not fit the buyer or their dog. Please ensure you take accurate measurements so as to get the correct item.
The benefits accorded under our returns policy are in addition to your statutory rights and do not affect them.
Please note that canicross equipment is built to last, but it will not last forever. Hard working kit will require to be replaced occasionally. Check your kit regularly for signs of wear and tear.
If, however, an item you have purchased from us is faulty, we will deal with this in accordance with your statutory rights. Please email us at email@example.com, giving details of the item, the date of purchase and the nature of the fault.
Payments via our website are made securely via Paypal. No other payment method is accepted.
Online Coaching & Classes
Online coaching plans and online classes are the intellectual property of Cani-Fit and must not be redistributed for personal or business use.
Coaching plans will run over 8-12 weeks, with a maximum allowance of 2-3 additional weeks to complete the plan. Any delays must be discussed with your coach.
No part refunds will be given for online coaching or online classes.
Class and event information
Cani-Fit classes continue through rain, hail and shine. Sometimes though, weather conditions get the better even of the hardiest of us and it may be unsafe for classes to take place. Such weather events are out with our control and so regrettably we are unable to offer refunds or transfers in these instances.
Cold weather – trails may be affected and unsafe to use, or travel to and from class may be dangerous. If so, affected classes will be cancelled. No refunds or transfers will be offered.
Hot weather – may be too warm and/or humid for dogs to run. Classes will usually continue without dogs. Again, no refunds or transfers will be offered.
We will endeavour to let you know in as much time as possible prior to class via our social media channels, but often decisions cannot be made until shortly before the class is due to start. We advise that if weather conditions are adverse that you monitor our social media pages for announcements.
Should an event need to be cancelled for reasons out with the organiser’s control, a refund will be available minus costs the organiser has incurred.
If the event is postponed then the entry can be transferred to the rearranged event.
If you have booked onto a class and are unable to attend for any reason, please let us know via text message, phone call, email (firstname.lastname@example.org) or Facebook message just as soon as possible.
Please note that class fees are non refundable, non transferable and cannot be deferred to other classes.
Should you be unable to attend an event then please contact the event organiser by email as an official waiting list may be in place. To claim a refund should you be unable to attend please send a self addressed stamped envelope to the organiser. Any requests for refunds must be made 30 days prior to the event date, and this will be entry fee minus costs the organiser has incurred.
Please note that the organiser is unable to transfer entries to other runners.
General provisions regarding attendance at classes and events
Cani-Fit classes and events are fully insured with public liability insurance/event insurance. If you require personal insurance for yourself and/or your dog, it is your own responsibility to arrange this.
Humans and dogs are required to be in good health to take part in classes and events. If you have any concerns, please consult your doctor/dog’s veterinarian prior to booking.
Kennel cough and infectious diseases
Please do not under any circumstances bring a dog to class or an event that you suspect might have, has, or has been in contact with a dog that has kennel cough or any other infectious disease.
Kennel cough is extremely infectious (i.e. it spreads through the air/through the environment, direct contact is not needed). Incubation period is two to fourteen days after exposure to an infected animal and dogs can be infectious before they show symptoms so please be very mindful of any possible exposure.
The main symptom is a harsh, hacking cough. Dogs may still eat and drink normally. Know what is normal for your dog.
If you suspect your dog may have been exposed to kennel cough or has the illness, or has been exposed to or has any other infectious disease, do not attend class/event. Consult your veterinarian for further advice and assistance.
Class and event bookings already made which you are then unable to attend due to such illnesses are non-refundable and cannot be transferred to a later class or event.
Dogs should not return to class until entirely clear of the illness. For kennel cough, this will be two weeks after the last cough.
If in doubt, do not risk it. Kennel cough and other infectious diseases can be extremely serious to young, old and infirm dogs, and will spread round a class like wildfire. We have people who attend classes in various locations so there is also the risk of passing the illness to other areas. Please do not take any risks.
As long as you have control of the dog, reactive dogs may take part in classes and events. Contact us when booking to let us know if your dog requires space. An basket type muzzle that allows the mouth to open can be used.
If you have any specific behaviour concerns before attending a class or event then please get in touch, we are happy to discuss.
Safety is paramount. Any class or event participant who is unable to control their dog or for any reason risks the safety of the class or event may be asked to leave. No refunds will be given.
You must pick up after your dog at all times.